If you have been searching for Software Data Engineer (100% Remote) in Canada 2025/2026, How long is it possible to stay in Canada with an ETA, how long is it possible to stay in Canada with a visa, how long is it possible to stay in Canada without a visa from the UK, etc.? Can I visit Canada multiple times a year? Canada Temporary Resident Visa Can I apply for a Canada visa from the USA as a visitor? If you have any of these questions, you are not alone.
- 1 Software Consulting Company – Best IT and Software Services
- 2 Our hiring process
- 3 Leadership
- 4 Life At ThinkSys
- 5 CLICK ON THE LINK BELOW TO APPLY
- 6 Software Consulting Company – Best IT and Software Services (Hire Remote Developers) 100% Managed Developers Remote
- 7 A Beginner Guide to Offshore Staffing in Thailand
- 7.1 1. Understand and clarify your staffing needs.
- 7.2 2. Research potential offshore staffing partners.
- 7.3 3. Align expectations and be open to negotiate.
- 7.4 4. Set up your offshore team together with your offshore staffing partner.
- 7.5 5. Treat your offshore team as an extension of your in-house team.
- 7.6 6. Monitor and manage your offshore team effectively.
- 7.7 7. Hire a dedicated development team in Thailand
- 8 9 reasons for hiring dedicated offshore developers in Thailand
- 8.1 Competitive salary.
- 8.2 Highly skilled talent pool.
- 8.3 Distinguished expertise.
- 8.4 World-class education
- 8.5 Exceptional technical skills
- 8.6 High proficiency in English
- 8.7 Business-friendly environment.
- 8.8 Robust data security.
- 8.9 Recruitment efforts.
- 8.10 Government support.
- 8.11 Growing technology ecosystem.
- 8.12 Strategic location in Southeast Asia.
- 8.13 5 reasons why Thailand is top offshore staffing destination
- 8.14 BPO, Outsourcing and Offshore Staffing
- 8.15 BPO/Business Process Outsourcing.
- 8.16 Offshore staffing.
- 8.17 Scaling your business has never been easier.
- 8.18 Outsourcing step-by-step.
- 8.19 Plot and prepare.
- 8.20 Identify what needs to be outsourced.
- 8.21 Understand the cost.
- 8.22 Do your due diligence.
- 8.23 Be prepared for your new team.
- 8.24 Measure performance.
- 8.25 The biggest mistake companies make when they offshore– from the perspective of the CEO of an offshore staffing agency
- 8.26 Partner vs. vendor.
- 9 The business owner and the management.
Software Consulting Company – Best IT and Software Services
Why Should You Join Us?
ThinkSys is a center for excellent & efficient software & application development services. It is a blend of ability, expertise, creativity, and innovation. Our skilled staff offers specialized services & solutions for Google Analytics, Web & mobile development, Quality Assurance, Cloud Computing, and more. We are well-versed in the most recent developments in the IT sector. Our major aim has always been providing solutions that would increase our clients’ productivity. Therefore, with more agility, lower costs, and built-in security, our solutions are created to satisfy the various business goals of our clients. We provide our clients with specialized, agile services that save time to market and increase return on investment. Our organization is distinctive and distinguished due to our unmatched solutions and diligent work. Committed to our philosophy of “offering engagements that work,” we consistently provide quality services on time.
Our hiring process
ThinkSys is a center for excellent & efficient software & application development services. It is a blend of ability, expertise, creativity, and innovation. Our skilled team offers specialized services & solutions for Google Analytics, Web & mobile development, Quality Assurance, Cloud Computing, and more. We are well-versed in the most recent developments in the IT sector.
Delivering Software Development Excellence
We help move beyond the limits to empower businesses’ digital transformation.
Founded in 2012
Thinksys initially began as a QA organization with a team of 70 to 75 QA experts.
Over the years, we have expanded immensely and are now a team of 300+ highly talented & skilled individuals, who work to offer impeccable services in the various field of software development, web & mobile app development, support, analytics, and a whole bunch of other software services.
Since our inception, our clients trust us for our Experience, Expertise, Value and our ability to deliver under all odds, which has allowed us to deliver them quality, agile & custom services.
ThinkSys, in short, delivers a wide variety of comprehensive end-to-end services that combine power, functionality, and reliability with flexibility, agility, and great usability.
We as a fast moving & agile organization, strive to help our clients worldwide deliver their vision to their numerous customers effortlessly. Our services are specially designed & structured as per our client’s needs & cater to various size of businesses-small, medium & large.
The Commanders, Trendsetters & Our Leading Lights.
Message From The CEO
ThinkSys’s reputation is built upon the exceptional work of our people and their dedication to our clients and communities. ThinkSys makes your business engagements work.
Outstanding people have one thing is common: an absolute sense of mission. – Hilary Hinton “Zig” Ziglar To delight our customers and other stakeholders with innovative & collaborative technology solutions. Using high-tech tools, frameworks, languages & more, we strive to be a partner that is easy & flexible to work with.
We as a company want to be moving towards adopting new technologies & trends of the industry, which can assist us in providing our clients best services. From artificial intelligence & new changes in the mobile industry, to latest mobile devices, IOT devices, and more, we see ourselves getting abreast with everything new and digitally superior.
To ensure that our clients receive best services, we hire industries most talented, innovative, experienced & creative individuals. Moreover, our retention rate is exceptionally high, which allows us to work continuously for our clients without compromising the quality of our services.
Talent meets technology! Our ThinkSys family is extremely tech-savvy and we are always abreast with new & upcoming technologies and tools, which promotes ease of work and guarantees state-of-the-art results. As a company our goal is to be 100% mobile.
Integrity, adeptness, diligence, hard work, agility & dedication are some of the qualities that we promote. Our team is never afraid to take up a new challenge and is always ready to help you out with our digital expertise & innovation.
An amalgamation of talent, skill, creativity, & innovation, ThinkSys is a hub for perfect & effective software & application development services. Being well versed with latest trends of the IT industry, our adroit team imparts tailor-made services & solutions for Google Analytics, Web & Mobile development, Quality Assurance, Cloud Computing, and more. Delivering solutions in order to optimize the productivity of our clients has always been our top priority. Therefore, our solutions are designed to meet our client’s diverse business goals with improved agility, reduced costs & built in security. The custom and agile services offered by us help clients achieve high ROI and improves their time to market. Our unparalleled solutions & hard work make our organisation unique & prestigious. Committed to our motto “offering engagements that work”, we deliver quality services each & every time.
Features that Set Us Apart:
ThinkSys, as a prominent IT service provider, delivers solutions that accelerate client’s productivity and help them achieve their goals quickly and without any hassle. Unlike other technology companies & organisations, we don’t just promise excellence, but take effective measures to ensure the best results. The features and qualities that set us apart from others are:
- ThinkSys, a leading software service provider and a global consulting firm has achieved CMMI Maturity level 3. Our key strategy is to provide custom software services and solutions that help clients strategically plan and run their businesses.
- Awarded by Inc.5000 (2016-17) & Red Herring.
- We as a leading provider of software outsourcing services are now ISO/IEC 27001 i2013 information Security Management System certified, which showcases our commitment to the security and privacy of our client’s information.
- We impart superior solutions in all IT services.
- Our platforms, frameworks, & methodologies guarantee high quality, reduction in time-to-market, & increase in economy.
- From interface designing, Quality Assurance, to architecture designing & more, we offer services for a variety of platforms.
- We use multifarious languages & frameworks for web & mobile development.
- Reliability & flexibility in all our solutions help our clients get positive feedback all the time.
- We bring in-house tools & frameworks that augment technology capabilities.
- Our clients from across the world trust us for the right mix of experience, expertise & value.
- Our team is highly skilled, certified, & proficient in their respective areas.
- Leveraging our years of expertise, we serve our clients from various sectors like the Financial Sector, Real Estate, Medical, Media, Retail and distribution, etc.
- To help our clients achieve the best results, we have mingled unparalleled domain expertise & technological advancement.
- We are an economical & customer-oriented company that caters to the diverse business needs & requirements of our clients.
Life At ThinkSys
Individually, We Are One Drop. Together, We Are An Ocean.
“Individually, we are one drop. Together, we are an ocean.” – Ryunosuke Satoro Our employees & experts are our greatest assets, who offer their passion, expertise, care for details & enthusiasm, which helps us succeed in our endeavours. Therefore, at Thinksys, we create an environment that is friendly, warm & exciting, as our employees are not only our team but our family. We nurture them not only technically, but also socially through various events and activities organized within and outside the Thinksys premises, which always has a great impact on our organisation’s overall productivity.
From coding, programming, & testing, to enjoying various cultural activities, playing ping-pong, cricket, & more, at Thinksys we have fun in everything we do!
Time zones: EST (UTC -5), CST (UTC -6), MST (UTC -7), PST (UTC -8), AST (UTC -4), NST (UTC -3:30)
SimplyAnalytics is a powerful spatial analytics and data visualization application used by thousands of business, marketing, and social science researchers in the United States and Canada. It comes pre-packaged with 200,000+ data variables and allows our users to create maps, charts, tabular reports, and crosstabs. We are passionate about creating outstanding software, and we believe in test driven development, continuous integration, and code review.
As a small company, each of our developers has an important role to play – at SimplyAnalytics, you are not just another cog in the wheel, you are an integral member of our team. You will be working on valuable features and making key decisions that impact the direction of the application and the satisfaction of our users.
We’re looking for a Software Data Engineer to manage our existing data workflows, develop and maintain new ETL pipelines, and conduct data related QA. You will be creating and maintaining production-quality in-house tools within a large shared code base, and the data you curate will be used by thousands of university students, researchers, and marketing professionals.
The ideal candidate is a self-starter, has a high level of attention to detail, is comfortable asking questions, enjoys working with talented colleagues, and has an interest in analytics and data visualization.
This is a 100% remote position, our developers can live and work anywhere in Canada. This is a full-time salaried position.
- Design, develop, and test features
- Write high-quality, clean, scalable, maintainable code (e.g., PEP 8, PEP 484)
- Contribute ideas for new features or improvements to existing features
- Assist colleagues through code-review, collaboration, and troubleshooting
- 5+ years of professional software development work experience
- 3+ years of experience working with large Python codebases
- Comfortable using Linux CLI
- Data warehousing experience with PostgreSQL
- Advanced relational database and data manipulation skills
- Experience with data orchestration platforms (Dagster, Airflow, or Prefect)
- Ability to maintain our full data processing stack, primarily in Python
- Experience using AWS services
- Experience with development on large OOP software projects
- Experience with big data engines and platforms (e.g., Apache Spark, Hadoop, Trino)
CLICK ON THE LINK BELOW TO APPLY
Software Consulting Company – Best IT and Software Services (Hire Remote Developers) 100% Managed Developers Remote
A Beginner Guide to Offshore Staffing in Thailand
Are you a European business looking to tap into the benefits of offshore staffing in Thailand? If so, you’re not alone, and we understand why.
Thailand has become a top destination for European businesses who want to build offshore teams due to its competitive wages, highly skilled workforce, cultural compatibility with the West and many more benefits. Being a Danish-owned, Thailand-based company ourselves for the past 12 years, we have surely experienced these amazing benefits.
If you’re new to offshore staffing, the process of building an offshore team in Thailand might seem overwhelming. But with a growth mindset, a little bit of planning and the right approach, setting up a successful offshore team in Thailand can be the beginning of your next growth journey.
In this blog post, we’ll offer a beginner’s guide to offshore staffing in Thailand, with a focus on hiring an offshore staffing partner or agency to help you build your offshore team.
1. Understand and clarify your staffing needs.
The first, crucial step in building an offshore team in Thailand is to clarify your staffing needs. What positions do you need to fill, and what qualifications and skills do you look for in these positions? How many people do you need to hire? And most importantly, are these positions part of your core function or not?
Answering these questions will not only help you define your staffing requirements, give you a clear idea of what you’re looking for in an offshore team, but will also help you understand if offshore staffing is the right solution for your needs.
2. Research potential offshore staffing partners.
Once you understand why building an offshore team is the right solution for your business and what exactly you’re looking for in an offshore team, you must do research on potential offshore staffing partners or agencies. There are many companies in Thailand that specialize helping European companies like yours build offshore teams. Each of them may specialize in building offshore teams within a specific work function, or for a specific industry. It’s important to do your homework and find a reputable and reliable partner who offer the range of offshore staffing solutions that meet your exact business needs.
3. Align expectations and be open to negotiate.
Once you’ve identified a few potential partners or agencies, it’s time to start negotiating terms and conditions. Make sure to clearly communicate your staffing needs and requirements. Be sure to also discuss payment terms, benefits, and other important details to ensure that you’re both on the same page.
Our most important advice in this regard is to be open to find a mutually beneficial agreement. Why? Because the chosen offshore staffing agency will become your long-term partner, who will work dedicatedly to help you manage and develop your team, and grow your business.
4. Set up your offshore team together with your offshore staffing partner.
Aligning expectations and finding a mutually beneficial agreement will help set you up for success. Now it’s time to set up your offshore team. Besides to identify and hire the right talents for your business, we highly recommend you to work with your offshore staffing partner to onboard your offshore team properly. It’s important to set up systems and processes, as well as clear and open lines of communication with your team right off the gate to ensure that everyone is on the same page and that your offshore staffing operation will run smoothly.
5. Treat your offshore team as an extension of your in-house team.
They may be in a different country and time zone, but your offshore team is an extension of your in-house team. They contribute to your business goals and success. Like any in-house employee, you will get the best results from them by treating them as part of your company.
Keep your offshore team up to date with company announcements and plans. If possible, involve them as well. Make an effort to make your offshore team feel valued and included in order to build working relationships that benefit everyone.
6. Monitor and manage your offshore team effectively.
In addition to treating your offshore team as an extension of your in-house team, it’s also important to effectively monitor and manage your offshore team to ensure that everything is running smoothly. This involves regular communication with your team, as well as tracking progress and addressing any issues that may arise. We also recommend working with your offshore staffing partner to set clear performance goals and expectations for your team, and to provide regular feedback and support to help them succeed.
If you invest in establishing, developing and maintaining your offshore team, your offshore team can become successful as they could be.
7. Hire a dedicated development team in Thailand
As someone who’s been in the software engineering industry for the past decade, I have experienced that outsourcing software development to another country has become the norm for companies. And let me tell you, Thailand has been killing it in this regard! Over the past years, Thailand has seen tremendous growth in its IT sector and has become a real hotbed for tech talent. In other words, if you’re looking to build an offshore development team, Thailand should definitely be on your radar!
Now, I know that offshoring can be a bit intimidating, and you might have lots of questions or concerns. That’s why I want to share my insights and experiences with you, and hopefully help you make an informed decision about whether hiring dedicated offshore developers in Thailand is the right solution for your business growth.
We’ll take a look at the reasons why Thailand has become such a desirable destination for tech companies, the challenges you might face when assembling a dedicated team, and how to choose a competent service provider. My goal here is to provide you with the information you need to make the best decision for your business.
So, whether you’re just starting to explore the idea of offshoring or you’re already sold on Thailand, I hope this blog will give you the clarity and confidence you need to make it happen.
9 reasons for hiring dedicated offshore developers in Thailand
For businesses seeking skilled developer staff without breaking the bank, Thailand presents a compelling option. Hiring dedicated developers in Thailand can be a cost-effective solution compared to hiring locally, due to a lower cost of living and competitive salaries.
Compared to the tech industry salaries in Europe, the annual salary rates for Thai tech specialists are 2-5 times lower. This provides European companies like yours with access to top talents at a fraction of the cost. To gain a better understanding of the difference in remunerations, consider the following comparison table of gross annual salaries for a software developer in different regions. Additionally, companies can also explore research on QA engineer and iOS developer salaries worldwide to get a clearer picture of the cost benefits of outsourcing to Thailand.
Highly skilled talent pool.
As a hub for tech talent in Southeast Asia, Thailand offers an extensive pool of highly skilled IT specialists for companies looking to build an offshore development team. According to Thailand Development Research Institute (TDRI), there are approximately 570,000 graduates from computer-related programs per year in Thailand.
Thailand is home to over 600,000 skilled IT specialists, with an emphasis on quality education and up-to-date expertise, with a strong focus on areas such as software development, data analytics, and cybersecurity.
Another key factor that sets Thai IT professionals apart is their exceptional expertise and deep understanding of the latest technology trends. From top-notch STEM education to hands-on experience and good English proficiency, these tech professionals bring a wealth of knowledge to the table.
Thailand boasts an extensive network of top-notch educational institutions that offer highly respected STEM programs, including Chulalongkorn University and King Mongkut’s Institute of Technology Ladkrabang. The popularity of computer science and software engineering is growing among young Thais, resulting in a steady influx of tech students and graduates.
Exceptional technical skills
Thai IT professionals are known for their strong technical skills, with many consistently ranking high in international skill assessments such as SkillValue and TopCoder. Additionally, their up-to-date approach to the latest technology trends and practices sets them apart from their global peers.
High proficiency in English
Another major advantage of Thai IT professionals is their high proficiency in the English language. This, combined with the potential for additional language proficiency, makes for effective communication and seamless collaboration with global teams. Whether you’re looking to tap into new markets or reduce expenses, outsourcing your software engineering needs to Thailand is an increasingly smart and successful strategy.
Thailand has been actively working to create a favorable environment for businesses in the tech industry. The government offers various tax incentives and subsidies to encourage the growth of the IT sector, which has contributed to the development of a thriving IT community in the country. Additionally, the country has established numerous free-trade zones and industrial estates that offer modern infrastructure and streamlined procedures for setting up businesses.
These benefits have attracted many international IT companies to set up operations in Thailand, such as IBM, Intel, Microsoft, and Oracle.
Robust data security.
The Thai government places a high priority on data privacy and security, and has implemented various measures to ensure that businesses operating in the country comply with the relevant regulations and standards. Additionally, the country has signed several international agreements to enhance cross-border data privacy and security, which provides a reassuring environment for IT companies and their operations.
Attracting top talent is crucial for the success of your offshore team. Take a closer look at the company’s recruitment process to determine the level of candidate scrutiny, industry knowledge of their recruitment team, and their track record of success with specific industries and roles. What measures do they take to filter low-quality staff and recycle former staff into new accounts. How do they support the transition and integration of your new offshore staff into your company culture and operations?
As the CEO of an offshore staffing agency with 13 years experience, I cannot stress enough the importance of finding a trustworthy partner to help you build your offshore team. A polished website and positive client testimonials do not necessarily guarantee the quality of service you require. Don’t be fooled by the facade, as the reality is that service levels can quickly deteriorate without the proper systems and experience in place.
The Thai government is committed to promoting the growth of the country’s IT industry, and offers a range of incentives and tax benefits to companies looking to set up operations in Thailand. This creates a supportive environment for dedicated development teams to thrive.
Growing technology ecosystem.
Thailand is home to a growing technology ecosystem, with a growing number of tech startups and established tech companies. This creates a dynamic and exciting environment for software developers, and helps to ensure that Thailand remains at the forefront of technology innovation.
Strategic location in Southeast Asia.
Thailand is strategically located in Southeast Asia, making it easy for European companies to access the region’s various growing markets and industries. Additionally, the country’s proximity to other major technology hubs in the region (such as Singapore and Vietnam) provides access to a wider pool of talent and opportunities.
In conclusion, the benefits of hiring or building a dedicated development team in Thailand are numerous, including cost-effectiveness, skilled talent pool, strong cultural fit, good infrastructure, English proficiency, government support to create a friendly business environment, and strategic location in Southeast Asia and growing technology ecosystem.
Whether you’re just starting to explore the idea of offshoring or you’re already sold on the idea of building your dedicated development team in Thailand, I hope this blog will give you the clarity and confidence you need to make it happen!
5 reasons why Thailand is top offshore staffing destination
In search of the best location for your offshore staffing needs? Thailand is the place to be! Not only is Thailand bursting with cultural richness and tourist attractions, but it also boasts a thriving culinary scene. In fact, Thailand is a major player in the Asian offshore staffing industry. Many European companies are choosing to build offshore teams in Thailand due to the country’s cost-effectiveness and skilled workforce. It is easy to see why.
Discover our top five main reasons why European businesses choose Thailand as a top offshore staffing destination.
1. Save on your total team cost
Cost saving is typically one of the main reasons companies first consider offshore staffing as a business opportunity. Among other countries in Southeast Asia, Thailand offers competitive wages that are significantly lower than those in many European countries. This allows European businesses to save a significant amount of money and allocate the revenue elsewhere than office running cost.
2. Access to highly skilled workforce
Thailand places large investments on education and training, and its universities produce a steady stream of highly skilled graduates year after year. It is estimated that approximately 40.000 software engineers graduate every year. This means that businesses can find talented and well-trained workforce, particularly in fields such as software engineering and IT.
3. Cultural compatibility with the West
Thailand has a long history of working with foreign businesses. Thai people are known for their friendly and hospitable nature. Combined with their long history working with foreign businesses, Thailand is an advantageous destination for European companies to integrate their offshore teams into their operations and build strong working relationships.
4. Modern and strong infrastructure
Thailand is a modern, industrialized nation with well-developed transportation and telecommunications systems. This not only enhances the quality of life and well-being of the Thai people, it also enables the offshore teams to work efficiently.
5. Strong offshore staffing industry
Thailand is a strong destination within offshore staffing industry, with an ever-growing number of companies that specialize in providing offshore staffing and other outsourcing services. It enables European businesses to find reliable and specialized partners to help build and manage their offshore staffing operations.
BPO, Outsourcing and Offshore Staffing
Outsourcing is the business practice in which a company hires a third party to perform tasks, handle operations or provide services. Outsourcing involves using another company to be responsible for a planned or existing activity. That could include replacing existing employees or expanding the business using outsourced employees. Outsourcing companies can be both offshore and onshore. The outsourcing company may provide dedicated employees or, as is more typically the case, has outsourcing staff that works with multiple clients. An outsourcing contract could be a specific project or a long-term solution for essential business functions. Those functions could range from anything and everything from payroll processing, coding, digital marketing, customer service, call center support and more.
BPO/Business Process Outsourcing.
Business process outsourcing is the delegation of business processes. A company contracts with an external service provider to perform an essential business function or task.
There is an overlap with outsourcing. As with traditional outsourcing, BPO typically involves a company with many staff who work with multiple clients. A well-known example of BPO is payroll, but it can cover any business process that does not have to be undertaken in-house. Accounting, payment processing, IT services, human resources, regulatory compliance and quality assurance are examples of business processing that can benefit from BPO.
Offshore staffing is the service of providing staffing solutions overseas for various types of businesses. While a part of outsourcing, the key difference is that offshore staffing companies such as Azendo provide dedicated staff.
The benefit of offshore staffing is that it is an efficient and cost-effective alternative to running an office in a company’s home country. The offshore staffing company takes over back-end human resources, payroll and facilities requirements. At the same, clients retain control over daily operations. Using offshore staffing offers a better availability of skilled talent in a process similar to hiring staff in a company’s home country, but without the hassle.
Scaling your business has never been easier.
Arrange a call or meeting to discuss how Azendo can provide offshore staff that can support your business.
Azendo has over ten years of industry expertise. We make it easy and affordable for businesses to build their full-time, dedicated teams in Thailand.
Our experienced staff screens your customer service, web developers and digital marketing specialists. We do the hard work required to identify potential candidates, including testing and assessing their skill levels when applying for a position. Our recruitment specialists source potential candidates based on our offshore staffing experience. We work with you to determine your hiring needs and prepare detailed job profiles. We present you with our recommended shortlist so you can pick the right staff for you.
Azendo takes the hassle of employing a team member by covering all the setup requirements when onboarding new staff. Azendo handles payroll – including paying staff, income tax and social security payments, so you don’t have to worry about the fine print.
New team members are trained in your company’s requirements and internal processes. Azendo makes sure that your new team members are brought up to scratch to understand the company systems they will be using. Your dedicated staff report to you daily.
Contact our sales team today in the form below and let’s talk about your needs.
Outsourcing and offshoring staff can sometimes be seen as challenging at first. At Azendo, with our 360-degree offshoring staffing service, we walk you through the process. But what are the step-by-step processes involved with offshore staffing for your business that you need to know?
Plot and prepare.
As with any business decision, research is essential when considering outsourcing and offshore staffing. With your existing management team, determine what you want and lay down your outsourcing goals.
In considering your overall goals, consider aspects such as
- Do you want to cut costs?
- Will offshore staffing help us scale the business faster?
- Will offshore staffing assist us in being competitive in our market?
- Will offshore staffing improve efficiency and service quality for our customers?
- Will offshore staffing allow us to leverage global skills?
Identify what needs to be outsourced.
While there is no one size fits all solution for offshore staffing, identifying what needs to be outsourced is a critical step. Depending on your business, you may want to outsource customer support or web development alone. You may keep some employees in areas such as digital marketing but use Azendo’s services to supplement your digital marketing team.
There are always some departments that can operate more efficiently. Consider the areas that will benefit the most from offshore staffing. It’s essential to detail your company’s core activities and routine activities. What can be outsourced and what is best-managed in-house?
Collating information such as existing internal and external capabilities, running costs and service performance helps you and your team see where your existing processes can be improved and expanded.
Understand the cost.
Not all outsourcing and offshore staffing solutions are the same. There’s a broad range of price points in the market – how much are you willing to spend on outsourcing that makes sense for your business?
While the price of outsourcing or offshore staffing is a significant consideration, it is not the only consideration when it comes to cost. Non-tangible costs such as environmental problems, legal issues, country standards, labor laws and technological difficulties should be considered when offshore staffing.
Then there are the considerable cost savings. With offshore staff in customer service, web development and digital marketing from Azendo, you save by not having to deal with all the extras involved when employing someone.
With Azendo, this includes not having to deal directly with payroll, taxes, social security and other legal matters. We also handle the hiring side, including contract negotiations and in the event a team member leaves, their departure and any legal requirements there.
Not having to manage a physical office directly also saves time and money as Azendo takes care of all costly overhead expenses.
Do your due diligence.
No shortage of outsourcing and offshore staffing companies will promise the world, but many fail to deliver. Before signing a contract, do due diligence on the company you are considering outsourcing your customer service, web development and digital marketing needs.
Is the company registered? Is it in a jurisdiction with a strong rule of law? Is it paying taxes and hiring staff correctly? How does the company treat its offshore workers? Is it located in a place with regular electricity supplies and fast internet?
Be prepared for your new team.
Having signed with an offshore staffing company, be prepared with the knowledge you need to share as new offshore staff comes on board. Offshoring is not a magic switch where employees will immediately be able to do everything you want on them – they need to understand your requirements and processes.
At Azendo, we source high-quality employees, but those employees still need to know about your company and requirements.
A clear picture of what you require and measuring processes is essential when working with an outsourcing or offshore staffing company. Look at your current outcomes and the cost involved – at a baseline, with needs and objectives worked out.
You should regularly measure and evaluate whether you are getting results or not.
The biggest mistake companies make when they offshore– from the perspective of the CEO of an offshore staffing agency
I have been a trusted partner and vendor in the offshore staffing/outsourcing industry since 2010. During these 13 years, I have explored the industry by doing business with and speaking to many business owners and decision-makers about their business challenges and opportunities, their motivation to choose offshore staffing, and their experience with building and growing their business with an offshore team. Some of our existing clients have been with us for more than 10 years. Lots of conversations, sparring, insights, not to mention struggles and challenges to overcome together.
To everyone’s knowledge, the outsourcing/offshore staffing/Business Process Outsourcing industry has quickly become the new “dot com” boom era in the past decade. With the territory comes as many hypes as there are misunderstandings about this industry. It also comes with a rap sheet of failed attempts to hop on the offshore staffing trend, in the quest to save on the total team costs and to get access to a global talent pool.
There’s one thing I see those failures have in common. It’s not the big time zone difference to the HQ. It’s neither the lack of cultural understanding. Nor it’s the daily collaboration with the offshore team.
The one big mistake that I see companies make when building an offshore team is not choosing the right offshore staffing partner for their business.
The reality is, many offshore staffing and outsourcing providers are subpar. They may have the best of intentions, but that won’t compensate for the disappointment and frustration if your offshore team fails to meet your expectations due to your offshore staffing partner’s poor performance.
As a business in need of growing your team, finding an alternative to hiring onsite, optimizing your revenue allocation or saving your total team costs, you look for other businesses for possible solutions. You even ask your industry friends for references or social proof. But the reality is, you can’t truly know what you are up against when looking for an offshore staffing provider, if you don’t have other clients to vouch for them – or even until you have tried yourself.
Many business owners get some epiphanies when they see a business opportunity to make (more) money. The offshore staffing industry is no difference.
Although it might look simple to those who are not on the providing end of the industry, operating an offshore staffing facility and acting as a trusted partner is a very complicated and complex matter.
The journey is long between wanting to tap into this business opportunity to actually understand the needs, to give consultation about these needs and to successfully build offshore teams for other businesses. Yet, there are hundreds of providers out there who don’t have enough experience, expertise and clients to be sending out invoices. It takes a lot of experience, hard work and failures to get right, and very few actually do.
A leap of faith – that is what many think of an outsourcing/offshore staffing partnership. After all, you choose to trust people outside your organization. So folks, what should you look for in an offshore staffing partner to better your chance of getting it right? Let’s dive into it.
Partner vs. vendor.
First, the difference between an outsourcing/offshore staffing partner and vendor can impact your business greatly. The success of your offshore team depends on choosing the right type of solution for your business needs.
A vendor is someone who you pay to provide you with specific goods or services. They are a one-time deal and they just address certain problems with their services offered at a fixed price. Sure, they may give you a discount if you want to offshore many head counts, but they don’t really add any value to your business and they’re not as invested in you as a client, as a partner would be.
On the other hand, an offshore staffing partner is different. They as well as your offshore team through them are an extension of your business. They want to have a long-term relationship with you and they’re willing to invest in your success. They focus on creating impact and adding value to your offshore team and ultimately your business. They’re in it for the long haul and they are willing to share the same risks and rewards as you do.
A vendor can still be useful, but a partner can take your business to the next level.
Now, don’t get me wrong, a vendor can still be useful, but a partner can take your business to the next level. A partner is driven by the motivation to have a meaningful impact on your business and they’re willing to invest in essential resources to make it happen. They have valuable experiences from past projects that can provide you with unique insights. And on top of that, they’re experts in what they do and they know how to navigate different time zones and cultural differences.
These details all play a big role in choosing the right offshore staffing company.
The business owner and the management.
Let’s talk about the owners of the offshore staffing company. Do your due diligence and ask the following questions: Have they ever built a reputable business before at a decent scale? Do they have any experience doing business in the country you’re offshoring to and the country of your local business? How much experience do they have with outsourcing and offshoring? What businesses have they built in the past? Are they using their industry experience to specialize or trying to do everything for everyone?
What about the management of the company? Are they capable of growing and developing the facility together with their skills or have they reached the limit of their expertise? These are important things to consider when evaluating the outsourcing/offshore staffing partner.
You should choose an outsourcing/offshore staffing partner who place a high value on cultural awareness and understanding. Figure out if the local management team is well-versed in your company’s perspective on productivity. and is dedicated to delivering discipline in a way that effectively navigates any potential cultural conflicts.
Also, does the company understand the importance of time and cost differences, and have made it a priority to educate both your offshore and onsite staff on these key differences? This helps to ensure that they will provide efficient and effective service to your business, while also taking into account the cultural norms and expectations of our offshore staff.
Another thing to consider is the importance of family in different cultures. How does the company deal with that? Do they offer any cultural integration to help new staff adjust to your business’ culture? And what about teaching your local team about the offshore team’s culture?
I believe that cultural awareness and understanding is key to building a strong and successful team and partnership.
Another important matter in choosing the right outsourcing/offshore staffing partner. How’s the company’s overall structure? What’s their onboarding process for new clients? How do they communicate and maintain client relationships? What steps have they taken to ensure that account management is efficient and effective? As the business continues to grow, are there any plans in place to implement additional layers of management or to incorporate quality control systems? Lastly, how do they keep track of their service quality and make sure it’s not slipping?
Technology plays a crucial role in connecting and integrating your business operations. It is essential to ensure that your offshore team is equipped with the necessary resources, experience and expertise to deliver reliable and efficient services, and to ensure a seamless and productive workflow with your onsite team.
What investment does the offshore staffing company make in Internet infrastructure to support the above? Also, what processes do they put in place to minimize the impact that one client may have on others in a shared office facility?
Top talent must be attracted if you want your offshore team to succeed. Examine the hiring procedure in more detail to learn how thoroughly candidates are screened, how well the hiring team is versed in the business, and how well they have performed in a variety of jobs and industries in the past. What steps are taken to weed out low-quality employees and recycle old employees into new accounts. How do they assist your new offshore employees in adjusting to and integrating into the operations and culture of your business?
The significance of selecting a reliable partner to assist you in developing your offshore team cannot be overstated, in my opinion as the CEO of an offshore employment firm with 13 years’ worth of experience.
It’s not always a given that the quality of service you need will be provided, even with a well-designed website and glowing client reviews.
Don’t be deceived by the appearance, as service levels can swiftly worsen in the absence of adequate systems and experience.
I am aware that no business can achieve perfection, but it doesn’t mean you should accept anything less than the best. To make it work for your company’s needs, locate a provider who is knowledgeable about the complexity of offshore staffing and has the necessary protocols in place.